Essay on bad customer service

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Hopefully a change is made — or I never have to see her again…. I do not know the essay on bad customer service of the African-American woman who handles prescription refills customer service the West Central Park office, but I customer service had two bad experiences with her. The first incident was earlier this year.

How Does Poor Customer Service Affect a Business? | Your Business

Go here called in a request for a prescription refill for Princess Girl to the Terrace Ridge office. The next morning I had a meeting at West Campus. The woman at the front desk asked me to sit in the bad customer service room and the continue reading essay on bad customer service charge of the refills would essay on bad customer service with me shortly. By the time I looked up there was no one there.

An essay on poor customer service. | A See of Green

I stood and looked around essay bad a minute, but this was the first time I had ever picked up a prescription at the West office, and I was not sure where to go.

Once in the office, I essay on bad customer service that I had called and requested to have the prescription sent to Terrace Ridge, but I knew the interoffice delivery did not happen until the afternoon because it is usually not ready at Terrace Ridge until after 3pm.

Click the following article I was there I hoped to pick it up before it was sent on to the other office. She was very demeaning and told me it was not there essay on bad customer service if I asked for it at Terrace Ridge it could only be picked up there. When I went to Terrace Ridge the prescription was not there.

The receptionist said it must have still been in the essay on bad customer service room at the West office. I mentioned to the receptionist at that time that essay on bad customer service woman had been rude and made me feel dumb for not knowing where to go. I had customer service make a second trip to Terrace Ridge to pick it up after 3pm.

The second incident was on September 3 rdand was much more offensive. Princess Girl told me she needed essay on bad customer service refill on her prescription. I called Terrace Ridge on Wednesday September 1 st. The receptionist told me the prescription would be ready Thursday afternoon. I picked it up Thursday and mailed it essay on bad customer service away. Friday morning, Princess Girl told me essay on bad customer service had not how make a dissertation it, but she only had one more day of medicine.

I called Terrace Ridge and explained the situation to the receptionist. Knowing that prescriptions are not filled until the next business essay on bad customer service and we were approaching the holiday weekend she said she would contact the West office and help get a short prescription filled to tide Princess Girl over until the mail order arrived.

Later that afternoon the receptionist called to tell me the prescription was ready, but I would have to pick it up at the West office before 5pm. I thanked her and a short while later went to pick it up.

Bad customer service experience essay

The ladies at the front desk did not have the prescription so they called back to someone in the back. I could hear her say over essay on bad customer service phone there was not a prescription for Princess Girl.

I told the woman at the front desk that I been working with Terrace Ridge earlier that day.

She told me that prescriptions take 24 hours. I explained to her check this essay on bad customer service emergency situation and that Terrace Ridge had told me it was ready to pick up. It would be a few minutes. I explained that I had been working with Terrace Ridge and essay had told me it was ready.

At that point, I had the prescription in my hand. I was not going to argue with her about it. I just said thank you and left. During both incidents, her tone and demeanor were rude and condescending toward me. I felt like she was purposefully trying to make me feel stupid during customer service first incident because I did essay on bad customer service know where to go.

How Does Poor Customer Service Affect a Business?

The second incident was plain insulting. There is no reason anyone should shove their hand in my face. I realize both incidents were caused by me having to break essay on bad customer service normal routine continue reading procedure, but I do not feel like either case I was asking for bad customer service than good customer service. Both times the Terrace Ridge office customer service was friendly and helpful.

We normally are seen at Terrace Ridge, and I am glad. You are commenting using your WordPress. You are commenting using essay on bad customer service service Twitter account.

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